Frequently Asked Questions
- Ordering & Delivery
Q: How do I place an order?
A: Simply browse our website, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: What are your delivery options?
A: We offer standard delivery (3-5 days), express delivery (1-2 days), and same-day delivery in select areas.
Q: How can I track my order?
A: Once your order is shipped, you’ll get a tracking link via email to follow your package in real time.
- Returns & Refunds
Q: Can I return a product?
A: Yes! We accept returns within 14 days of delivery for eligible items. Perishable goods and opened hygiene products are non-returnable.
Q: How long do refunds take?
A: Refunds are processed within 7-10 business days after we receive and inspect your returned item.
- Payments & Discounts
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and Apple Pay for secure transactions.
Q: Do you offer discounts or promotions?
A: Yes! We regularly run promotions and offer free shipping on orders over £50. Sign up for our newsletter to stay updated.
Account & Support
Q: Do I need an account to shop?
A: No, but creating an account lets you save your preferences, track orders, and checkout faster.
Q: How can I contact customer support?
A: Reach out to us by clicking given link https://freshbaskets.co.uk/pages/contact
Would you like me to expand on any section or add more questions? Let me know! 🙌