Return Policy

 

We want you to love your shopping experience with FreshBaskets.co.uk! If something isn’t right, we’re here to help. Please review our return policy for details on returns, refunds, and exchanges.

1. Eligibility for Returns

We accept returns within 14 days of delivery for eligible products. Items must be:

• Unopened and in their original packaging

• Unused and in the same condition as received

Perishable goods (like fresh produce) and personal care items are non-returnable for safety reasons.

2. How to Initiate a Return

To start a return, please contact us with your order number and reason for the return. We’ll guide you through the process and provide a return shipping label if applicable.

3. Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund status. Approved refunds will be processed within 7-10 business days, returned to your original payment method.

4. Exchanges

If you received a defective or damaged product, we’ll gladly exchange it for a replacement. Please contact us within 7 days of receiving your order.

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item.

6. Non-Returnable Items

• Perishable goods (e.g., fresh fruits, vegetables)

• Gift cards

• Personal hygiene products (if opened)

7. Need Help?

If you have any questions about our return policy, feel free to reach us.

we’re happy to assist!